Returns & Exchanges

At Bugalugs Pet Care, we want your stylish pets to look their best, which is why we offer a 30-day return policy on all unworn apparel and accessories. If your purchase isn't the perfect fit or style, we are here to help with a seamless exchange or refund process.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Ensure all pet garments are free of hair, tags are attached, and items are placed in their original packaging to qualify for a full refund.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.

4

Receive Refund or Exchange

Once our team inspects the return, we will process your refund to the original payment method or ship out your new exchange size within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing